Legal
Privacy Policy
How Dermalatey collects, uses, and protects your personal information when you shop with us.
This Privacy Policy explains how Dermalatey (“we”, “us”, “our”) handles personal data when you visit our website, create an account, or place an order. By using our services, you agree to the practices described here.
Information we collect
- Account details such as name, email address, and password
- Order and delivery information including shipping address and phone number
- Payment-related data processed securely by our payment partners
- Browsing activity, device information, and cookies used to operate and improve the site
- Communications you send to customer care or newsletter sign-ups
How we use your information
- Process orders, payments, deliveries, and returns
- Provide customer support and order updates
- Personalise your experience and remember preferences such as currency
- Send marketing communications where you have opted in
- Maintain security, prevent fraud, and comply with legal obligations
Sharing your information
We share data only with trusted service providers who help us operate the business — for example payment processors, shipping carriers, email providers, and analytics tools. We do not sell your personal information.
Data retention & security
We retain personal data only as long as needed to fulfil orders, meet legal requirements, and resolve disputes. We apply technical and organisational measures designed to protect your information.
Your rights
Depending on your location, you may have rights to access, correct, delete, or restrict use of your personal data, and to withdraw marketing consent. Contact customer care to make a request.
Updates
We may update this policy from time to time. Material changes will be posted on this page with a revised effective date.
Need more help? Contact customer care.